Customer Service Services And Services - 1232 Words

THE PRODUCT DESCRIPTION OF THE (INITIAL) SERVICE THE BUSINESS WILL BE BUILT The initial service that ShopOPS is built on, is a cloud-based Point-of-sale offering for retail and convenience store operators. The service is constructed to perform heavy processing for store operations in a multi-tenant cloud environment. Key operations would consist of credit card processing, B2B real-time transaction interfaces, back-office accounting and reporting and customer portal offerings for ecommerce services and mobile applications. In terms of equipment needed on premises, it could be the customers own provided equipment for POS process (Cash draw, tablet interface, receipt printer, barcode scanner). To engage in the convenience store market, a†¦show more content†¦Reduction of on-site equipment, drastically reduces POS and back office equipment footprint in stores Provides for distributive processing and access. Allows for larger retailers to access store information directly and in real-time without the need of costly network and custom interfaces. Provides for better onsite management, user-customizable dashboards and interfaces to see individual, regional or national store operations. Easier and faster standards compliance (ability to comply with PCI-DSS, SOX, EMV and other regulatory controls and requirements) . INITIAL PRICING MODEL Standard Retail Basic - $70.00/month (1-register, 5 users, unlimited services, single-site operation) Advanced - $99/month (1-register, unlimited users, unlimited services, single-site operation) Multi-outlet - $250/month (2-registers, unlimited users, unlimited services, unlimited customers) Additional Registers – ($45/month per unit) Convenience Store Retail Basic - $99.00/month (1-register, 1-dispenser/gateway Interface (16 fueling points), 5 users, unlimited services, single-site operation) AdvancedShow MoreRelatedCustomer Service Services And The Service Sector2162 Words   |  9 PagesSince+ the global economy embraced customer service, issues regarding levels of customer service have become more prominent in service organisations. Even now there are organisational managers with no training or knowledge of how organisations in the service sector require a high level of customer service. 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